Tuesday, July 28, 2015

5whys analysis

I have conducted a session call 5whys analysis. The more I experience it the more I think that the asking "why" five times is not really make sense. I often discovered that you do not go straight and ask "why" but rather trigger/question the team of relevant subject to "think" what are the conditions that lead to the "normal" operation, than we start to verify each answer "if the condition is fulfill" by check fact and figure.